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ServiceNow BrandVoice: Designing The Frictionless Employee Experience

ServiceNow BrandVoice: Designing The Frictionless Employee Experience

By connecting the entire enterprise through digital workflows that break down silos, organizations can reduce friction, boost productivity, keep talent happy and drive measurable ROI.
ServiceNow BrandVoice: When The Unexpected Leads To Innovation

ServiceNow BrandVoice: When The Unexpected Leads To Innovation

How some customer support leaders are using the pressures of the Covid-19 era to establish a new gold standard for service.
AWS launches Amazon AppFlow, its new SaaS integration service

AWS launches Amazon AppFlow, its new SaaS integration service

AWS today launched Amazon AppFlow, a new integration service that makes it easier for developers to transfer data between AWS and SaaS applications like Google Analytics, Marketo, Salesforce,
ServiceNow BrandVoice: How To Fix Problems Before Customers Know They Have Them

ServiceNow BrandVoice: How To Fix Problems Before Customers Know They Have Them

Part art and part science, proactive service means addressing shortfalls and glitches before customers feel the pain and reach out for help.
ServiceNow BrandVoice: AI Becomes An Ally In The Fight Against COVID-19

ServiceNow BrandVoice: AI Becomes An Ally In The Fight Against COVID-19

How human ingenuity coupled with artificial intelligence is helping healthcare providers across the world respond to the pandemic.
ServiceNow BrandVoice: The World Is Going Mobile—Shouldn’t Work Do The Same?

ServiceNow BrandVoice: The World Is Going Mobile—Shouldn’t Work Do The Same?

With just about everyone carrying the world’s most powerful user interface in their pockets, how can more corporate leaders provide their employees with that seamless mobile experience?
ServiceNow pledges no layoffs in 2020

ServiceNow pledges no layoffs in 2020

You don’t need your PhD in economics to know the economy is in rough shape right now due to the impact of COVID-19, but ServiceNow today pledged that it would not lay off a single employee in 2020 —
ServiceNow BrandVoice: How CIOs Can Take The Lead During COVID-19

ServiceNow BrandVoice: How CIOs Can Take The Lead During COVID-19

By doubling down on digital transformation today, you can increase the chances your company will survive the pandemic and thrive in the emerging digital economy.
ServiceNow BrandVoice: Fighting COVID-19, One App At A Time

ServiceNow BrandVoice: Fighting COVID-19, One App At A Time

The Washington State response team, made up of more than 150 people at any given time, is geographically dispersed.
ServiceNow BrandVoice: How To Talk To Employees In The COVID-19 Era

ServiceNow BrandVoice: How To Talk To Employees In The COVID-19 Era

Lessons learned from companies with employee-first communication strategies.
ServiceNow BrandVoice: Insights Into The Innovation Paradox (Video)

ServiceNow BrandVoice: Insights Into The Innovation Paradox (Video)

ServiceNow CEO Bill McDermott riffs on how business leaders can drive innovation across teams, products, and processes.
Okta launches Lifecycle Management Workflows to make building identity-centric processes easy

Okta launches Lifecycle Management Workflows to make building identity-centric processes easy

Okta, the popular identity and access management service, today used its annual (and now virtual) user conference to launch Lifecycle Management Workflows, a new tool that helps IT teams build and
BrandVoice: Customer Service In The Time Of COVID-19

BrandVoice: Customer Service In The Time Of COVID-19

An open letter to companies—and customers—on how to navigate the challenges of these extraordinary times.
BrandVoice: Business Continuity: Pandemic Edition

BrandVoice: Business Continuity: Pandemic Edition

How to keep your organization up and running through the COVID-19 crisis.
ServiceNow BrandVoice: How To Keep The Humanity In Working From Home

ServiceNow BrandVoice: How To Keep The Humanity In Working From Home

Tips on how employees and their managers can navigate the realities of a COVID-19 quarantine.
ServiceNow BrandVoice: AI Will Free Us From The Tyranny Of Monotony

ServiceNow BrandVoice: AI Will Free Us From The Tyranny Of Monotony

How the power of machine learning is restoring humanity to customer service—and bringing joy to the way we work.
ServiceNow BrandVoice: Three Steps To The Perfect Workflow

ServiceNow BrandVoice: Three Steps To The Perfect Workflow

Work the way you want to—not the way your software makes you.

More and more companies are gaining an appetite for A.I. acquisitions

ServiceNow, like other tech companies, is buying a lot of startups as part of its A.I. strategy.

More and more companies are gaining an appetite for A.I. acquisitions

ServiceNow, like other tech companies, is buying a lot of startups as part of its A.I. strategy.
ServiceNow BrandVoice: Customer Service In The Age Of Perpetual Newness

ServiceNow BrandVoice: Customer Service In The Age Of Perpetual Newness

The evolution of customer service is rapid and relentless. Here's how to run faster without becoming totally exhausted.