loyalty

The Megatrends Defining Travel in 2020

The Megatrends Defining Travel in 2020

From the new role of subscription travel to the importance of urban living innovations and the impact of Gen Z, these are among the megatrends in travel we're watching in 2020. -Tom Lowry
India’s slowdown forces small-town fashion retailers to hold back expansion plans

India’s slowdown forces small-town fashion retailers to hold back expansion plans

The crisis has hit the hinterland more than urban areas.
Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Loyal customers may love your product and service, but the goal is to get them to spread the word. Here's everything you need to know about Net Promoter Score and how to retain, grow, and convert
Dog Waited 9 Years in The Train Station For His Owner To Return And Became National Symbol Of Loyalty

Dog Waited 9 Years in The Train Station For His Owner To Return And Became National Symbol Of Loyalty

The amazing story of Hachiko, the world's most loyal dog who was born in 1923 in Japan and waited in a local train station in Tokyo for 9 years, 9 months and 15 days for his deceased owner to return.
JetBlue Adds Basic Fare in Battle With Discount Rivals

JetBlue Adds Basic Fare in Battle With Discount Rivals

JetBlue isn't immune from the structural changes that are taking place in the aviation industry. Like it or not, basic economy is a part of the landscape now, and to truly compete you need to have it
Jet Lag App Timeshifter Makes Moves on Asia’s Hotels, Airlines

Jet Lag App Timeshifter Makes Moves on Asia’s Hotels, Airlines

Timeshifter, brandishing NASA-approved science, wants to revolutionize how the travel industry helps guests fight jet lag. The science has won consumers over, and is a no-brainer for airlines. But in
Delta and American Express Revamp Their Co-Branded Credit Cards

Delta and American Express Revamp Their Co-Branded Credit Cards

Credit cards are a huge profit driver for U.S. airlines, so carriers and card companies are constantly updating offerings. Undoubtedly, Delta and American Express hope the new portfolio will boost

Lincoln to Owners: Get Busy Spending

Perhaps fearful that Lincoln buyers, like most new car purchasers, will take home a new vehicle and spend the remainder of their warranty period interacting with the dealer only when absolutely

United Airlines Simplifies Seat Upgrades With Points Incentives

The majority of U.S. travelers don't have to worry about how they'll upgrade on United Airlines. But United's most loyal customers, who contribute more than their share of revenue, care deeply about

How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data

Airlines are taking cues from sectors outside the travel industry, including dining, wellness, and retail to better target and engage with their passengers. The key to success is delivering

Are Luxury Leisure Agencies Better at C-Suite Travel Than Their Corporate Peers?

To meet the travel needs of a CEO, is a luxury leisure agency a better fit than a travel management company? Leisure expertise is useful for serving the customized demands of VIPs, but travel advisors

Executive Q&A: Connecting the Dots Between Loyalty and Design

Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and
Carly Fiorina slams GOP loyalty to President Trump, drawing speculation she might challenge him

Carly Fiorina slams GOP loyalty to President Trump, drawing speculation she might challenge him

Is Carly Fiorina mulling over a challenge to President Donald Trump? That's the question many were left asking Monday after Fiorina targeted the president and the Republican Party with blistering
Inside the Invitation-Only Airline Lounges for the 1 Percent

Inside the Invitation-Only Airline Lounges for the 1 Percent

Forget a free breakfast and complimentary Wi-Fi — the world's most exclusive airline lounges are a cut above what even the most frequent commercial flyer is used to. -Rosie Spinks
5 Ways Independent Hotels Can Fight For and Win Direct Bookings

5 Ways Independent Hotels Can Fight For and Win Direct Bookings

Attaining direct bookings can be a tough fight, especially for independent hotels that tend to operate on tighter marketing budgets than their corporate counterparts. But if the independents get the
Sunday morning talking heads

Sunday morning talking heads

Primary. The post Sunday morning talking heads appeared first on Hot Air.
The new press secretary who doesn't hold press briefings has a history filled with 'red flags'

The new press secretary who doesn't hold press briefings has a history filled with 'red flags'

The New York Times has a nice little profile on White House Press Secretary Stephanie Grisham’s history in their “Stephanie Grisham’s Turbulent Ascent to a Top White House Role” article, Thursday. The
Drop raises $44 million to reward loyal shoppers with gift cards

Drop raises $44 million to reward loyal shoppers with gift cards

Loyalty and rewards startup Drop, which is headquartered in Canada, raised $44 million from a raft of new and existing institutional investors.
A $44M Series B Drop in the bucket for millennial loyalty

A $44M Series B Drop in the bucket for millennial loyalty

Commerce and marketing are radically changing these days. Consumers are increasingly looking for brands they identify with, while at the same time, the cost of acquiring users is increasing