household bills

British Gas scraps rise in minimum meter top-ups after public outcry

British Gas scraps rise in minimum meter top-ups after public outcry

Opponents claim increase from £1 to £5 forced families to choose between eating and heating British Gas has scrapped an increase in the minimum top-up amount for its pre-pay energy meters after a
Thames Water steps back from regulator revolt

Thames Water steps back from regulator revolt

UK’s largest water firm opts not to join rebellion against Ofwat’s crackdown on profit levelsThames Water has backed down from the water industry rebellion against the regulator by accepting Ofwat’s
British Gas owner suffers £1.1bn loss

British Gas owner suffers £1.1bn loss

Centrica blames energy price cap and falling gas price for poor performance British Gas’s owner, Centrica, has plunged to a loss of more than £1bn after the price cap cut the energy supplier’s
Yorkshire Water challenges regulator over price controls

Yorkshire Water challenges regulator over price controls

Ofwat faces CMA scrutiny after setting out how much water firms can invest and chargeThe UK’s water regulator is to face scrutiny from the competition watchdog after setting the water industry’s
Leaseholders facing 'staggering' bills for ex-council flats

Leaseholders facing 'staggering' bills for ex-council flats

Right-to-buy owners are up in arms after being charged £24k for a new communal heating systemThe risk of buying ex-local authority property has been laid bare by a leaseholder who claims she has had
Energy bills to fall for about 15m households as price cap lowered

Energy bills to fall for about 15m households as price cap lowered

Ofgem makes decision due to falling cost of gas and power on wholesale marketGas and electricity bills will fall for about 15m households this summer after the energy regulator, Ofgem, reduced its
'Beast from the east' cold snap led to spike in Britain's emissions

'Beast from the east' cold snap led to spike in Britain's emissions

UK’s greenhouse gas emissions in 2018 equivalent to total output of Niger, data showsHeating Britain’s draughty homes during the “beast from the east” caused greenhouse gas emissions to rise by 2.5m
Ofgem sets out nine-point plan to prioritise climate crisis

Ofgem sets out nine-point plan to prioritise climate crisis

Regulator aims to support investment in low-carbon technology while protecting households from price risesBritain’s energy regulator has said it will change how it governs the industry to help meet
Which boiler brand is the most reliable?

Which boiler brand is the most reliable?

Our boiler is just six years old, but we’re fed up with expensive callouts Every week a Guardian Money reader submits a question, and it’s up to you to help him or her out – a selection of the best
Scottish Power makes us see red over the £10,000 we don’t owe

Scottish Power makes us see red over the £10,000 we don’t owe

It keeps sending bills and then the bailiffs … and we British Gas customersWe started to receive Scottish Power bills addressed to “the occupier” around four years ago. We have been with British Gas
Ovo Energy to pay £8.9m after sending inaccurate bills

Ovo Energy to pay £8.9m after sending inaccurate bills

Supplier criticised by Ofgem over problems that affected more than 500,000 customers Ovo Energy is to pay £8.9m after the energy watchdog uncovered a series of issues including misbilling more than
Debt repayment orders hit record 1.15m in 2019

Debt repayment orders hit record 1.15m in 2019

Exclusive: data on county court judgments reveal households under ‘severe financial strain’ A record number of county court judgments were issued last year against individuals who fell into debt,
Collapsed: but threats to pick up the bills from these energy companies continue

Collapsed: but threats to pick up the bills from these energy companies continue

Debt collectors are still sending out demands for unsubstantiated ‘final’ sumsYour article “Pay Up or Else” reported that customers of the defunct Extra Energy are being threatened over
Energy bills: switch now to save more than £300

Energy bills: switch now to save more than £300

With energy prices rising over winter, it is the perfect time to lock into a better dealIf your bank balance is suffering the post-Christmas blues and you have not switched gas and electricity tariff
Britons paying 40% more for energy than in 2015, analysis reveals

Britons paying 40% more for energy than in 2015, analysis reveals

Price rises have far outstripped inflation with dual fuel bills said to cost on average £1,813 a yearEnergy bills have risen by 40% in five years, taking average UK household costs up to a record of
Energy bills for millions of households to fall after gas prices halve

Energy bills for millions of households to fall after gas prices halve

Market prices plunge in Europe after record high gas imports from US, Russia and Qatar Millions of homes can look forward to lower energy bills in 2020 after the market price for gas fell by half in
UK water companies ordered to cut bills by £50 by 2025

UK water companies ordered to cut bills by £50 by 2025

Regulator also says firms must invest £51bn in services, including avoiding leaksOfwat, the water regulator, has ordered water companies in England and Wales to cut bills for customers by £50 over
Pay up or else threats over unexplained Extra Energy bills

Pay up or else threats over unexplained Extra Energy bills

The figures couldn’t be substantiated but I still received demandsI have just received a final demand for £1,258.66 from the administrators for Extra Energy – my former gas and electricity provider,
New boiler, £0? The plumber, hairdresser and beautician who work for free

New boiler, £0? The plumber, hairdresser and beautician who work for free

Haircuts for rough sleepers. Beauty treatments for cancer patients. Boilers for disabled people. A wave of specialists are providing skills – and hope – for those in needGoodwill, it appears, is in
New altruists: the hairdresser, plumber and beautician who work for free

New altruists: the hairdresser, plumber and beautician who work for free

Haircuts for rough sleepers. Beauty treatments for cancer patients. Boilers for disabled people. A wave of specialists are providing skills – and hope – for those in needGoodwill, it appears, is in