genius bar

Take a look at the secret app Apple uses to test iPhone hardware

Ever visit the Apple store for an iPhone repair and notice the Genius Bar uses special diagnostic apps you’ve never seen before? Apple keeps its internal-use apps on tight lockdown, but thanks to a

Apple Is Piloting Extended AppleCare+ Eligibility at Select Apple Stores in the U.S, Canada

Select Apple Stores based out of the United States and Canada are piloting a new program that allows users to purchase AppleCare+ even after 60-days from the purchase date. It has been revealed that
Apple Tells Congress It Hasn't Been Profiting From Repairs in Response to Antitrust Probe

Apple Tells Congress It Hasn't Been Profiting From Repairs in Response to Antitrust Probe

As part of an antitrust probe, the U.S. House Judiciary Committee sent a letter to Apple in September with questions about its policies for the App Store, product repairs, and more. Apple has since

Rudy Giuliani needed Genius Bar’s help to unlock his iPhone

Despite being named Donald Trump’s cybersecurity expert in 2017, Rudy Giuliani is so clueless about tech, he had to go to the Apple Store genius bar for help unlocking his iPhone. Leaked internal

iPhone 11 warns you if repair shops install fake Apple display

Apple added a new feature in iOS 13.1 that alerts iPhone 11, 11 Pro and 11 Pro Max owners when a repair shop has installed a non-genuine display on their device. In a support document detailing the

Apple claims scary iPhone battery warning is for customer safety

Apple confirmed it added a new “feature” to iPhones last year that displays an ominous warning when users get their battery replaced by an unauthorized service provider. The iPhone-maker drew heavy
Leaked memo: If your MacBook keyboard dies, Apple will fix or replace in one day

Leaked memo: If your MacBook keyboard dies, Apple will fix or replace in one day

If your Apple MacBook keyboard is problematic, getting it fixed at a Genius Bar just got a lot easier. Apple has now mandated that its Geniuses repair or replace MacBook keyboards by the next working
Apple Now Prioritizing MacBook Keyboard Repairs With Quoted Next-Day Turnaround Time

Apple Now Prioritizing MacBook Keyboard Repairs With Quoted Next-Day Turnaround Time

Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair
Apple no longer refuses to fix iPhones with third-party batteries

Apple no longer refuses to fix iPhones with third-party batteries

Now Genius Bars and Authorized Service Providers won't turn these iPhones away.
Apple no longer refuses to fix iPhones with third-party batteries

Apple no longer refuses to fix iPhones with third-party batteries

Now Genius Bars and Authorized Service Providers won't turn these iPhones away.

Apple will repair iPhones with third-party batteries

In a change to its longstanding policy, Apple is apparently repairing iPhones with third-party batteries at its Genius Bars and Apple Authorized Service Providers. This is a about-face from its

Apple will finally repair iPhones with unofficial batteries

An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple. This is a surprising reverse course for Apple, which strictly
Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

Apple Says iPhones With Third-Party Batteries Now Eligible for Repairs

iPhones with aftermarket batteries installed by third-party repair shops are now eligible for service at Genius Bars and Apple Authorized Service Providers, according to an internal Apple document

Genius Bar says it'll cost $1200 to fix MacBook. Third-party repairman replaces worn $35 cable.

This kid took his MacBook Air into the Apple store to find out why the screen wouldn't work. The Genius Bar told him it needed to have its graphics chip, logic board and screen replaced at a cost of

Today in Apple history: Apple reinvents the computer store

May 15, 2001: Steve Jobs flips the script on the dreadful experience of computer shopping, unveiling an ambitious plan to open 25 innovative Apple stores across the United States. The first two Apple

iOS 11.3 breaks some iPhone 7 microphones

Apple’s recent software updates have broken some iPhone 7 and iPhone 7 Plus microphones. Users report that they cannot be heard during calls since updating to iOS 11.3 or later. Apple has advised
Samsung is offering same-day repairs for busted Galaxy phones across the US

Samsung is offering same-day repairs for busted Galaxy phones across the US

Partnership will cover “more than 300” locations in US; nearly 200 more planned.
Apple Launching Pilot Program Allowing Repairs of Soon-to-Be Vintage Mid 2011 iMac in United States

Apple Launching Pilot Program Allowing Repairs of Soon-to-Be Vintage Mid 2011 iMac in United States

Apple today internally announced it is launching a new pilot program that will permit Apple Stores and Apple Authorized Service Providers to continue offering repair service for 21.5-inch and 27-inch

Why you should get AppleCare+ for your HomePod

If you just shelled out $350 for Apple’s phenomenally sounding HomePod speaker, we have one small bit of advice: Get AppleCare+! Trust us, HomePod is not a speaker you want to break. And the
Here’s How Long It Takes to Upgrade Your Apple iPhone Battery