Mobile phone firms could be forced to switch customer contracts

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Regulator wants to stop estimated 4m users being overcharged for handsets

Mobile phone companies could be forced to automatically move out-of-contract customers to lower monthly tariffs, under new rules proposed by the telecoms regulator to stop consumers being overcharged for handsets.

In the face of increasing pressure to reduce overcharging, Ofcom has called on the big mobile phone operators to be fairer and more transparent with customers who bought their handset on a fixed-term contract that has ended.

Related: How to avoid getting a bundle of extra charges for your mobile

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view The Guardian: Money
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#mobile phones