She Boarded a Plane to See Her Dying Mother. Then Her Ticket Was Canceled.

Photo of She Boarded a Plane to See Her Dying Mother. Then Her Ticket Was Canceled.
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Carrol Amrich was already buckled into her seat when the online agency that had sold her ticket canceled it. Her mother died before she could say goodbye.

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#customer relations
#united airlines
#traveler helpdesk
#amrich carrol