Samsung is sending incomprehensible emails to Note 7 owners looking for a refund


Samsung is reportedly halting production of the Galaxy Note 7 after several more phones set themselves on fire over the weekend — phones that were themselves recall replacements for the original batch of defective phones. It’s safe to say that the entire situation is a disaster; as The Verge’s Jordan Golson says, the Note 7 is "a fundamentally defective product and it should be pulled from the market without delay."

And it’s carriers that have had to step up and handle the Note 7 issue — Samsung itself has been alarmingly quiet about the issue, and it hasn’t made the process or scope of the actual issue terribly clear to customers at all. Just look at this email exchange, sent to The Verge by a senior executive at a large tech company...

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