PSA: Return Your Samsung Galaxy Note 7
Back at the beginning of September, Samsung officially started to recall the Galaxy Note 7 all over the world due to a rare defect in batteries that were, according to reports, produced by Samsung SDI. The defects in question have been well documented, and the fires and explosions that have been reported since the Galaxy Note 7 went on sale have caused damage to property as well as put the wellbeing of loyal customers in danger as well. This was an unfortunate position for Samsung to put in, and while a battery defect like this could have happened to anyone, it’s clear that Samsung’s quality control needs to be improved with the Galaxy Note 7 production. Samsung is apparently doing just that, but as more and more reports of “safe” Galaxy Note 7s that have been sent out as replacements or gone back on sale are now catching fire and causing harm to customers and their families, it’s time to return your Galaxy Note 7.
In the United States, major carriers like AT&T and T-Mobile have stopped selling the Galaxy Note 7 and the majority are allowing users to exchange a Galaxy Note 7 for another phone of their choosing. Carriers such as Vodafone in Australia are urging customers to swap their Galaxy Note 7s for a Galaxy S7 Edge, and this isn’t all that bad an idea, but whatever you swap your Galaxy Note 7 for, it might end up being the best decision you make concerning a smartphone. We’re big fans of Samsung, and I personally own a Samsung Galaxy S7 Edge and have had zero issues with it since I bought it at launch. To be clear, Samsung is not a bad company, and one product does not make a bad company, but in this instance, it’s obvious that Samsung has not done enough.
For the safety of yourself and others, as well as your property, we’re recommending that people return their Galaxy Note 7s and exchange it for some other device. Smartphones aren’t meant to catch fire and explode, and now that “safe” Galaxy Note 7 models are doing the same, it’s time to give up on the Galaxy Note 7. Depending on where you got your Galaxy Note 7 from, the websites below should point you in the right direction. It’s worth noting that the below websites are for the major US networks as well as Samsung in the United States. Those that purchased the Galaxy Note 7 from another supplied should either go through them or directly to Samsung, and those elsewhere around the world should contact their service provider and/or their local network provider.