A Squeaky Wheel Gets the Grease And Why It Pays To Be An Angry Customer

A Squeaky Wheel Gets the Grease And Why It Pays To Be An Angry Customer

Forbes

Have you ever complained to a business about your service? How about emphatically complaining? Perhaps you demanded to speak to a manager. You threatened you would bring your business elsewhere. I bet you got more attention than if you said nothing. It’s true, the more customers complain, the more freebies the customer will likely get in service recovery.

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