AT&T, T-Mobile stop replacing Samsung Galaxy Note7s after more fire reports
AT&T and T-Mobile have stopped exchanges of Samsung Galaxy Note7 smartphones that were aimed to solve an issue of overheating batteries in the previous version, following reports that the new phones have also been involved in incidents of overheating and even explosions.
Samsung has said it is investigating the issue and will share findings as soon as possible.
“Based on recent reports, we’re no longer exchanging new Note7s at this time, pending further investigation of these reported incidents,” AT&T spokesman Fletcher Cook wrote in an emailed statement Sunday.
“We still encourage customers with a recalled Note7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice,” he added.