Article: How Brick-and-Mortar Retailers Can Compete with Amazon's Shipping


Amazon’s fast shipping and lauded customer service have given consumers high expectations for all retailers, especially during the holiday shopping season. Steven Osburn, director specializing in supply chain at management consulting firm Kurt Salmon, spoke with eMarketer about shipping trends in the 2015 holiday season and what retailers can do to contend with Amazon during the holidays in 2016.

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